Shipping & Delivery

Shipping & Delivery

At Kitchen Canvas, we want your order to arrive safely and with as little uncertainty as possible. Because our products may be fulfilled from different locations, shipping and delivery times can vary by item.

Order Processing

After your order is placed, it will be prepared for shipment. Processing times may vary depending on the product, supplier, availability, and destination.

Once your order has shipped and tracking information becomes available, we'll send it to the email address provided during checkout.

Estimated Delivery Times

Delivery times vary depending on the product, shipping method, destination, and carrier. Any delivery estimate provided is an estimate rather than a guaranteed arrival date.

Please keep in mind that weekends, holidays, severe weather, carrier delays, and other circumstances outside our control may affect delivery.

Multiple Packages

If you order more than one item, your products may be fulfilled from different locations. This means your order may arrive in more than one package or on different days.

Don't be concerned if one item arrives before another. Tracking information may also be provided separately for each shipment.

Tracking Your Order

When tracking information is available, you'll receive it by email.

Please allow time for tracking information to update after a shipping label is created. In some cases, the carrier may not display movement immediately.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at support@tl5kitchenmarketplace.com. We will make every effort to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

Delayed or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and with the shipping carrier.

If you're still unable to locate your package, contact us at support@tl5kitchenmarketplace.com with your order number and we'll help you determine the next steps.

Questions About Your Delivery?

We're here to help.

Email support@tl5kitchenmarketplace.com and include your order number whenever possible so we can assist you more quickly.