Returns & Refunds

Our Commitment to You

We want you to feel confident shopping with Kitchen Canvas. If something isn't right with your order, please contact us and we'll work with you to determine the appropriate solution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@tl5kitchenmarketplace.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, when applicable

This information helps us review the issue and work toward a resolution as quickly as possible.

Returns

Return eligibility may vary depending on the product, condition of the item, and circumstances of the return.

Before sending anything back, please contact support@tl5kitchenmarketplace.com for return instructions.

Please do not return merchandise to the address shown on the original shipping package unless we specifically instruct you to do so. Products may be fulfilled from different locations, and unauthorized returns may not reach the correct facility.

Change-of-Mind Returns

If you've changed your mind about a purchase, contact us before returning the item. We will review the product's return eligibility and provide available options.

Items generally need to be unused and in their original condition and packaging to be considered for a return.

Customers may be responsible for return shipping costs for eligible change-of-mind returns.

Refunds

Once an approved return or refund request has been reviewed, we'll notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued can vary depending on your bank or payment provider.

Original shipping charges and return shipping costs may not be refundable unless the return results from an error with the order or a damaged, defective, or incorrect item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We'll make every effort to assist, but orders that have already entered processing or shipment may no longer be eligible for cancellation.

Final Sale or Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other restrictions. When applicable, these restrictions may be noted on the product page or communicated during the return review.

Need Help?

We're here to help.

Email support@tl5kitchenmarketplace.com with your order number and details about your request.